Identity Theft Protection

Identity Theft Protection

Kasa Protect™

Kasa Protect is an affordable way to get around-the-clock protection against fraud and identity theft. As a primary Kasasa® Checking accountholder, you will receive a reduced rate of $7.99 per month ($12.99 per month for primary non-Kasa accountholders), and you can cover your joint accountholder for an additional $4.00 per month.

  • 24/7 credit monitoring
  • Access annual credit reports
  • Monthly credit score and 12-month tracker
  • Dark web monitoring
  • Lost wallet protection
  • Identity restoration

Kasa Protect's monthly service fee is automatically drafted from your checking account.

Reporting Identity Theft

If you have experienced identity theft or fraud affecting any of your ETB accounts, please contact us at 004.742.6551.OR CHAT US LIVE. At this time, we may recommend that your account(s) be closed to prevent any further fraudulent activity. We’ll also help you open a new account.  

In accordance with state laws, we ask that you provide us with the following paperwork:

  • A Sworn Statement of Identity Theft form , printed out and completed, stating that you are a victim of fraud or identity theft. The statement must include written authorization granting US permission to submit the necessary information to the State. If you cannot print out this form, please call us at 004.742.6551 to request a mailed form OR CHAT US or visit your nearest branch.
  • A copy of the police report

Please bring the above paperwork to a ETB branch. One of our notaries will assist you in getting your form notarized, which is a requirement. If we have not already done so, we will close your affected account upon receipt of your paperwork.

If you have any questions, contact us at 004.742.6551. We know how stressful this process can be and we’re here to guide you through each step and get you back on track.

Fraud Prevention

Debit or Credit Card Fraud

Due to fraud originating from this area, we have blocked debit card transactions from most Eastern European countries. If you plan to travel to Eastern Europe, please contact us at 004.742.6551 to authorize us to permit transactions from this area. In fact, it's always a good idea to notify us when you travel so that our account monitoring services don’t flag the transactions you make as suspicious and cause an interruption in use.

To reduce losses, as of September 2011, ETB elected to block signature-based transactions greater than $250 at merchants such as Walmart, Target, Costco and Sam's. If you experience any difficulty in completing a signature-based transaction, remember you can use your Personal Identification Number (PIN) to complete the transaction. This block will remain in effect until further notice. Thank you for your patience.

Tips for Protecting Yourself From Fraud

  • Do NOT access the ETB website by clicking on a link provided in an email. You could be falling prey to a phishing scam. Avoid the risk and only visit the site by typing into your browser address bar instead.
  • Do NOT send sensitive financial or personal information such as account numbers, social security numbers, PINs, etc. in text messages or emails. If your phone or computer is ever stolen or lost, this information could be easily accessed. Hackers also pose a threat.
  • Do NOT provide account information over the phone unless you initiate the transaction.
  • NEVER disclose your passwords to others.


Tips for Protecting Yourself Online

Though the internet has many advantages, it can also make users vulnerable to fraud, identity theft and other scams. 12 adults become a victim of cybercrime every second. At ETB we recommend the following tips to keep you safe online:

  • Keep your computers and mobile devices up to date.  Having the latest security software, web browser, and operating system are the best defenses against viruses, malware, and other online threats. Turn on automatic updates so you receive the newest fixes as they become available
  • Set strong passwords. A strong password is at least eight characters in length and includes a mix of upper and lowercase letters, numbers, and special characters.
  • Watch out for phishing scams. Phishing scams use fraudulent emails and websites to trick users into disclosing private account or login information. Do not click on links or open any attachments or pop-up screens from sources you are not familiar with.
  • Keep personal information personal. Hackers can use social media profiles to figure out your passwords and answer those security questions in the password reset tools. Lock down your privacy settings and avoid posting things like birthdays, addresses, mother’s maiden name, etc.  Be wary of requests to connect from people you do not know.
  • Secure your internet connection. Always protect your home wireless network with a password. When connecting to public Wi-Fi networks, be cautious about what information you are sending over it.
  • Shop safely. Before shopping online, make sure the website uses secure technology. When you are at the checkout screen, verify that the web address begins with https. Also, check to see if a tiny locked padlock symbol appears on the page.
  • Read the site’s privacy policies. Though long and complex, privacy policies tell you how the site protects the personal information it collects. If you don’t see or understand a site’s privacy policy, consider doing business elsewhere.
  • Be careful in the cloud. While using the cloud makes it easier to store and share large amounts of files, understand that it also opens other avenues for attack.
  • Report any suspected fraud to your financial institution immediately.

If you feel you have become a victom to identity theft, Kasa Protect is an affordable way to get around-the-clock protection against fraud and identity theft. As a primary  Kasa® Checking accountholder, you will receive a reduced rate of $7.99 per month ($12.99 per month for primary non-Kasa accountholders), and you can cover your joint accountholder for an additional $4.00 per month.